Transforming Franchised Dealership Aftersales Processes
Maximise your dealership's potential with our expert solutions.
DRIVE SUCCESS
About
My name is Mark Richards
With a career rooted in the motor trade I have developed extensive experience working with industry leading manufacturers and respected dealer groups. I am passionate about delivering exceptional customer satisfaction and pride myself on building lasting relationships based on trust and service excellence. I believe colleague care and loyalty are critical to long term success.
Services
Driving Aftersales Excellence for Franchised Dealers
Structured solutions for aftersales growth and efficiency.
Health Check
A comprehensive Health Check of departments to include colleague engagement/capability, process efficiency, revenue opportunities, retention, alignment with OEM expectations.
Training
Strategic Aftersales Training and process solutions tailored to the needs of your business.
Insights
DQSA Implementation.
Warranty Audit Preparation.
Customer Experience Enhancement.